9okk Terms and Conditions — Please read before use

1 General Terms & Conditions

9okk is an international online gaming and betting platform operating under an international gaming license. These terms and conditions constitute a legally binding agreement between 9okk and its users.

By using the 9okk platform, you confirm that you are at least 18 years old, of sound mind, and using the platform of your own free will. 9okk reserves the right to modify these terms and conditions at any time. Continued use of the platform after any changes constitutes your acceptance of the updated terms.

These terms are available in both Bengali and English. In case of any dispute, the English version shall prevail. 9okk is committed to fairness and transparency in the delivery of all its services.

2 Account Register

Providing accurate and truthful information is mandatory when registering on 9okk. Accounts created with false information may be suspended or permanently closed, and any funds held in such accounts may be forfeited.

• Each person may operate one account only.
• Multiple accounts from a single device, IP address, or household are prohibited.
• The mobile number or email address used during registration must be your own.
• Accounts may not be transferred or sold to third parties.
• Keeping your password confidential is solely your responsibility.
• 9okk may request a national ID or passport for verification purposes.

3 Deposits and Withdrawals

Transactions on 9okk can be made via Mobile Banking, Nagad, Rocket, bank transfer, and cryptocurrency. All transactions must be conducted using a payment method registered in the user's own name.

• Minimum deposit: BDT 200.
• Minimum withdrawal: BDT 500.
• Deposits are generally instant; bank transfers may take up to 24 hours.
• Withdrawals are processed within 2 hours.
• Deposits from third-party accounts are strictly prohibited.
• Large withdrawals may be held until KYC verification is complete.
• The currency used for deposits and withdrawals must remain the same unless 9okk approves otherwise.

9okk strictly follows Anti-Money Laundering (AML) policies. Suspicious transactions may trigger an investigation and temporary account suspension. Withdrawals may be delayed during such investigations, and 9okk bears no liability for those delays.

4 Bonuses & Promotions

9okk regularly offers a variety of bonuses and promotions. Each bonus comes with specific terms and conditions detailed on the promotions page. It is your responsibility to read those terms carefully before claiming any bonus.

• The welcome bonus is available to new members one time only.
• The required wagering must be completed before any bonus balance can be withdrawn.
• Multiple bonuses cannot be used simultaneously unless explicitly permitted.
• If the wagering requirement is not met within 30 days of receiving a bonus, the bonus will be forfeited.
• Using bonus balance to play progressive jackpot games is not permitted.
• 9okk reserves the right to cancel any bonus if abuse is suspected.

5 Gaming Rules

All games on 9okk operate using internationally certified Random Number Generator (RNG) technology. Every game outcome is completely fair and random — no manipulation or rigging of any kind is possible.

• Each game has its own rules, which you should review before you start playing.
• If a game is interrupted due to a technical error, the wager will be refunded.
• In Live Casino games, the dealer's decision is final.
• In Sports Betting, bets can be cancelled before a match begins, but not after it has started.
• Payouts displayed incorrectly due to a system error are not valid, and 9okk reserves the right to make corrections.

9okk publishes the Return to Player (RTP) rates for all games transparently. Slot games have an average RTP above 96%. Live Casino games carry a specific house edge that varies by game. All decisions to play are entirely your own, and all risks are yours to bear.

6 Prohibited Activities

The following activities are strictly prohibited on 9okk and will result in permanent account closure:

• Creating multiple accounts to claim bonus benefits.
• Using bots or automated software to play games.
• Attempting to manipulate game outcomes.
• Colluding with other players.
• Using the platform for money laundering or any other illegal financial activity.
• Attempting to hack or conduct a cyberattack.
• Harassing or threatening other members.
• Registering under a false identity.

7 Account Suspension and Closure

9okk reserves the right to suspend or close any account without prior notice in the following circumstances:

• Violation of any provision of these terms and conditions.
• Registering with false or incomplete information.
• Bonus abuse or fraudulent activity.
• If the account holder is identified as a minor.
• Direction from law enforcement authorities.

You may request to close your own account at any time by contacting our support team. If you close your account voluntarily and have a remaining balance, you will have the opportunity to withdraw it. However, if an account is closed due to a rule violation, the balance may be forfeited.

8 Responsible Gaming

9okk is deeply committed to responsible gaming. Gaming is entertainment — not a source of income. We want every member to enjoy games in a healthy, controlled way.

• Members can set their own deposit limits on their account.
• The self-exclusion feature allows you to temporarily suspend your account for a set period.
• The cooling-off period feature allows you to take a break ranging from 24 hours up to 6 months.
• If you notice signs of gaming addiction, please contact 9okk support.

For more details, visit our Responsible Gaming Policy Read.

9 Privacy and Data

All policies regarding the collection, storage, and use of your personal information on 9okk are described in detail in our Privacy Policy. By using this platform, you also consent to that policy.

9okk uses SSL encryption and other industry-standard security technologies to keep your data safe. Your information is never sold to third parties. To learn more, please read our Privacy Policy Read.

10 Dispute Resolution

Any dispute between 9okk and a user must be resolved by following the process outlined below:

• Step 1: First, report the issue to 9okk live support.
• Step 2: If the issue is not resolved within 48 hours, please submit a formal complaint by email.
• Step 3: If the matter remains unresolved after 72 hours, you will have the option to contact an independent mediation body.

In the event of a dispute over a game result, server logs will serve as the final evidence. 9okk retains logs for all games and will make them available to the user upon request.

11 Changes to Terms

9okk reserves the right to change, amend, or update these terms and conditions at any time. Members will be notified of significant changes via email or through the platform.

Continuing to use the platform after any changes have been made means you automatically agree to the updated terms. We recommend visiting this page regularly to stay informed.

12 Contact

If you have any questions or comments about our Terms & Conditions, please reach out to our support team. We're available 24/7 and ready to assist.